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EnglishThanks for choosing our free post-stay email template
Just because your guests are leaving, doesn’t mean the conversation’s over. In fact, the more you keep the relationship going, the more likely they are to remember your property when they travel again, or when their friends and family ask them for a small accommodation recommendation.
Use our free Post-Stay email template to follow-up with your guests and:
- Ask them how they enjoyed their stay
- See if they’d mind leaving you a review
- Remind them to please tag your property in their social posts
- Let them know they’re always welcome back
Simply fill in the form to access your template.
Tips to make your post-stay email perfect:
- Be as personal as you can – guests love it when you remember something about them
- Always give them an incentive to come back and book direct
- If a guest has stayed with you before, thank them for choosing you once again
- Make it easy for them to leave reviews and feedback
- Try to sign-off with a staff name instead of your property name
Fill in the form to access your template.
Frequently asked questions.
A post-stay email is an email that your hotel can send to guests after they check-out. It’s used to follow-up on their experience, thank them for their visit, request feedback and welcome them back for another stay. It can be sent a few days post-stay or up to a month afterwards.
In your post-stay email you should include deep gratitude towards the guest for choosing your property. After this, you can request feedback in the form of online reviews on your social media pages or profiles on sites such as Google or TripAdvisor. Additionally, you could offer a discount or a package for their next stay to incentivise a repeat visit.
Yes, you can use a template for your post-stay email, just like other emails such as pre-arrival or arrival reminder emails. Little Hotelier even has a free post-stay email template that your property can use for free. Simply download it here and start using it instantly.