Invoices and Payments

How will I receive my invoice?

We will send your invoice electronically as a PDF attachment to your email. Please note that we do not send paper invoices by mail.

You can choose to have it sent to one or multiple email addresses. If you need to update or change your email address, please login to invoices.siteminder and update your Billing Users.

For more information on how to update your billing email users online, please visit https://learn.littlehotelier.com/s/article/manage-billing-users?language=en_AU

How can I view and download my previous invoices?

You can easily view your account balances and download your previous invoices with our Self-Service billing portal – invoices.siteminder.com. For more information on how to access Self-Service Billing please visit https://learn.littlehotelier.com/s/article/get-started-billing?language=en_AU

Can I see what details you have for Automatic Payments on file?

Yes! Please visit our Self-Service Billing portal at invoices.siteminder.com and select “Accounts” to see the last 4 digits of the credit card or bank details on file.

For more information on how to access Self-Service Billing please visit https://learn.littlehotelier.com/s/article/get-started-billing?language=en_AU

What are the standard payment terms?

Our standard payment terms require payment within 7 days after the invoice is issued. We understand that circumstances may vary, so if you’re facing difficulty in paying your invoice, please contact us, and we’ll be glad to discuss possible options with you.

Can I view my account balance?

Yes! Using our Self-Service Billing portal you can see your total account balances across your linked accounts. Please visit our Self-Service Billing Portal at invoices.siteminder.com

For more information on how to access Self-Service Billing please visit https://learn.littlehotelier.com/s/article/get-started-billing?language=en_AU

Why is my first invoice larger than I expected?

On your first invoice, you may notice that the amount is larger than expected. This is because the invoice includes a pro-rata charge from the end of any free trial period you had to the end of the calendar month. Additionally, the invoice covers the full month/quarter/year in advance, depending on your selected billing frequency. Any applicable one-time setup fees for your product will also be included. If you have any questions regarding your first invoice, feel free to reach out to us.

When will I receive my subscription invoice?

Once your free trial ends, you will receive your first subscription invoice shortly afterward. Going forward, you can expect to be invoiced on the 1st of each month for your subscription services.

What is “Demand Plus”?

Demand Plus is an add-on feature of the Little Hotelier Booking Engine that helps drive bookings to your property by making it visible on the high-performing travel metasearch sites Google Hotel Ads, Trivago, and TripAdvisor.

Demand Plus charges a percentage-based commission on the total cost of a completed booking, excluding applicable taxes and fees.You will receive a separate invoice for Demand Plus fees in the middle of each month.

For more information on Demand Plus please visit https://help.siteminder.com/s/article/Demand-Plus-FAQ?language=en_US#about-1

What if I want to cancel my subscription?

If you do not wish to continue with your Little Hotelier products after your free trial, we require notification from you before your trial ends; otherwise, you will be invoiced.

If your trial has ended, we require 30 days’ email notice to cancel your services. Please contact us to cancel your services.

Please note that for commission based products such as Demand Plus you may still be invoiced after your cancellation date for historical reservations made prior to cancellation.

How do I update my Credit Card or Direct Debit details for AutoPay?

To update your payment details securely and conveniently please visit billing.siteminder.com or login to our Self-Service Billing portal at invoices.siteminder.com

What if I have a question regarding tax (VAT, GST or Sales Tax) on my invoice?

For Little Hotelier customers located in Australia, United Kingdom, South Africa, Malaysia and the United States you will be invoiced for any applicable taxes (VAT, GST or Sales Tax) in addition to your quoted subscription fee.

If you have any questions regarding the taxes applied to your invoice please contact us.

How do I update my billing email address?

If you would like to update your billing information please login to our Self-Service Billing portal at invoices.siteminder.com.

What if I have questions regarding my invoice?

If you have any questions or need clarification regarding your invoice, please feel free to reach out to us. We’re more than happy to assist you with any inquiries you may have.